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Munyaka, S., Senekal, I., Phaswana-Mafuya, N., Jubane, I. & Davids, A. (2010) An assessment of factors influencing levels of patient satisfaction in Kouga primary health care facilities in Cacadu district (Eastern Cape Province) in 2009. (Paper/poster presented at the sixth PHASA Conference, East London, 29 November - 1 December).
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Munyaka, S., Senekal, I., Phaswana-Mafuya, N. & Davids, A. (2010) Patient satisfaction survey: Kouga sub district. (Commissioned by the Eastern Cape Department of Health, Kouga sub district, February).
The objective of this study was to conduct a patient satisfaction survey in 12 selected facilities in Kouga Sub District. Facilities were selected from the municipal areas of Sundays River Valley, KouKamma, and Kouga. Respondents were generally satisfied on most domains except for a few items under Service Standards domain. There is room to improve these areas and to maintain areas that are ...
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Mzimkulu, K.G. & Simbayi, L.C. (2006) Perspectives and practices of Xhosa-speaking African traditional healers when managing psychosis. International Journal of Disability, Development and Education. 53(4):417-431.
The aim of this study was to investigate perspectives and practices of Xhosa-speaking African traditional healers, known as "amagqirha", in managing psychosis. Four traditional healers, three male and one female, were chosen to take part in the study through their association with psychosis patients undergoing treatment at a South African psychiatric hospital in Cape Town. In-depth interviews w...
Peltzer, K., Pengpid, S. & Skaal, L. (2011) Prevalence of psychological distress and associated factors in urban hospital outpatients in South Africa. (Poster presented at the 7th PHASA 2011 Conference, 29-30 November).
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Peltzer, K., Phaswana-Mafuya, N. & Davids, A. (2010) The use of EUROPEP in South Africa: an internationally standardised instrument to evaluate general practice. Journal of Psychology in Africa. 20(1):113-116.
The study examined the psychometric properties of the South African (isiXhosa) version of the European Task Force for Patient Evaluation of General Practice (EUROPEP) instrument. A total of 19,136 patients who visited 266 primary care practices in three districts in the Eastern Cape of South Africa completed the EUROPEP, a measure of patient satisfaction with care. The data were analyzed for re...
Peltzer, K. (2009) Patient experiences and health system responsiveness in South Africa. BMC Health Services Research. 9(117):Online.
Background: Patients' views are being given more and more importance in policymaking. Understanding populations' perceptions of quality of care is critical to developing measures to increase the utilization of primary health care services. Using the data from the South African World Health Survey (WHS), the current study aims to evaluate the degree of health care service responsiveness (both o...
Peltzer, K. & Mngqundaniso, N. (2008) Patients consulting traditional health practitioners in the context of HIV/AIDS in urban areas in KwaZulu-Natal, South Africa. African Journal of Traditional, Complementary and Alternative Medicines. 5(4):370-379.
the practice of THPs after they had been trained on Human Immunodeficiency Virus (HIV)/ Sexually Transmitted Infections (STI) prevention and care. The sample included 222 patients interviewed when exiting a THP?s practice (n=17) in purposefully chosen two urban sites in KwaZulu-Natal. Results indicate that at post training evaluation the majority of the THPs were involved in HIV/STI management ...
Peltzer, K. (2006) Prevalence of alcohol use by rural primary care outpatients in South Africa. Psychological reports. 99:176-178.
Peltzer, K. (2005) African socialisation: the application of cross-cultural methodology. Journal of psychology in Africa. 15(1):105-108.
Phaswana-Mafuya, N., Davids, A.S., Senekal, I. & Munyaka, S. (2011) Patient satisfaction with primary health care services in a selected district municipality of the Eastern Cape of South Africa. In: Eldin, A.B. (ed). Modern approaches to quality control. Croatia: Intech Open Access. 85-98.
Traditionally, decisions about health services were made on the basis of health-provider and health authorities' views on what is in the best interest of the patient. This was based on a view that members of the general public lack the technical knowledge to make fully informed decisions themselves. Currently, the use of patient satisfaction surveys (PSS) in developing countries is advancing. P...
Phaswana-Mafuya, N., Peltzer, K. & Davids, A. (2009) Baseline patient satisfaction survey in 266 clinics located in three health districts of the Eastern Cape: Amathole, OR Tambo and Chris Hani. (Commissioned by the Eastern Cape Department of Health, April).
Background: The Eastern Cape Department of Health commissioned the Human Sciences Research Council (HSRC) to conduct Patient Satisfaction survey in order to assess patient perceptions, expectations and satisfaction with services. Aim: To conduct patient satisfaction survey in 275 clinics located in 3 health districts i.e. Amathole Health District (87), Chris Hani (108) and O.R. Tambo (80 cli...