Service delivery perceptions during Mandela rule, 1994-1999

SOURCE: Public opinion on national priority issues
OUTPUT TYPE: Chapter in Monograph
PUBLICATION YEAR: 2000
TITLE AUTHOR(S): M.M.Khosa
SOURCE EDITOR(S): S.P.Rule
KEYWORDS: INFRASTRUCTURE DELIVERY, PUBLIC OPINION, PUBLIC SERVICES SECTOR, SERVICE DELIVERY
DEPARTMENT: Deputy CEO: Research (DCEO:R)
Print: HSRC Library: shelf number 2266

If you would like to obtain a copy of this Research Output, please contact Hanlie Baudin at researchoutputs@hsrc.ac.za.

Abstract

The aim in this section of the report is to analyse perceptions of infrastructure and service delivery since 1994 by comparing two Human Sciences Research Council (HSRC) surveys of public attitudes, conducted between December 1998 and November 1999. Questions addressed are to what extent are services provided improving or worsening? Who are the beneficiaries of these services and where do they live? Before providing analysis of service delivery perceptions, the public's perceptions of what government should focus on is discussed, so are the importance of services at local area.