Research outputs

Access is provided to research outputs generated by HSRC researchers since 2000. All research outputs are provided free of charge to the public, with the exception of confidential reports. Where possible the full-text is provided for immediate download. If you are interested in obtaining a copy of an output which is not immediately available for download, please contact the Digital Curation Team at researchoutputs@hsrc.ac.za.

HSRC Repository

The HSRC Institutional Repository is an important tool that the HSRC utilises to preserve and disseminate its documents. Different types of publications including scholarly research outputs are collected, preserved and distributed in a digital format.

Research data

The HSRC Research Data Service provides a digital repository of the HSRC's research data in support of evidence-based human and social development.

Research outputs: CUSTOMER SATISFACTION

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2020 Access to and satisfaction with basic services in informal settlements: results from a baseline assessment survey

: Subjective responses of satisfaction with basic services delivery is an indicator of service delivery performance. This study provides an ...

2019 Assessing service delivery: public perception of municipal service delivery in South Africa

Existing research reveals that there has been increasing community impatience related to basic municipal service delivery in developing coun...

2017 Factors contributing to patients' satisfaction with public health services in the Eastern Cape, South Africa

A cross-sectional study was carried out among patients to assess the factor structure of their satisfaction with Primary Health Care (PHC) s...