Red door impact study: phase two

OUTPUT TYPE: Research report- client
PUBLICATION YEAR: 2008
TITLE AUTHOR(S): T.Morphet, S.Prosalendis, N.Mohlakoana, A.Hadland, D.Davids
KEYWORDS: BUSINESS MANAGEMENT, ENTERPRISE DEVELOPMENT, RED DOOR
DEPARTMENT: Democracy, Governance and Service Delivery (DGSD)
Intranet: HSRC Library: shelf number 5546

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Abstract

This second phase of the study, originally planned as an integral part of the research, proposed to move the focus to the clients of the RED Door offices to determine the impact of the service. The objectives of the research were framed as follows in the proposal for the second phase of the study. 1.The broad objective of Phase 2 research is to study and evaluate the impact of the Red Door system on the clients who have used the service. 2.The principal focus will be on the quality, relevance and utility of the services at the point of delivery. 3.The research will establish the value to clients of the services provided. 4.The research will issue in the form of a report which will enable Red Door Management at both regional and central office to realign provided services in terms of effective client use towards the achievement of the stated strategic objectives.