Impact Assessment of National Skills Development Strategy II: measuring impact assessment of skills development on service delivery in government departments
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The terms of reference for this study called for the following three reports:
1. An international literature review on the relationship between training and its impact on public service delivery, especially in post-transition and developing economies.
2. A desktop analysis of data on the size and nature of trends in expenditure by government departments (1% of payroll) for the last five years of NSDSII, and a comparison with the nature and types of training provided (where such data is available).
3. Selection of a few comparative case studies: A few departments (or sections within departments) to be selected based on two main criteria: departments that have been meeting their service delivery targets (e.g. SARS) and departments that have not been meeting their service delivery targets (e.g. Department of Home Affairs).