Are you being served?: perceptions of service delivery

SOURCE: HSRC Review
OUTPUT TYPE: Journal Article
PUBLICATION YEAR: 2012
TITLE AUTHOR(S): H.H.Magidimisha, B.Roberts, S.Gordon, J.Struwig
KEYWORDS: SERVICE DELIVERY
DEPARTMENT: Democracy, Governance and Service Delivery (DGSD)
Web link: http://www.hsrc.ac.za/en/review/september-2012/Are-you-being-served-perceptions-of-service-delivery
Intranet: HSRC Library: shelf number 7450

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Abstract

As the third decade of democracy in our country draws near, issues of service delivery continue to be vigorously discussed and debated in the media, among policymakers and in communities alike. In this article, Hangwelani Hope Magidmisha, Ben Roberts, Steven Gordon and Jare Struwig examine satisfaction with government provided services over the last decade, profile socio-demographic differences in such perceptions, and explore the relationship between service delivery attitudes and measures of political support and action.