Infrastructure and service delivery - lessons from SA and China

SOURCE: HSRC Review
OUTPUT TYPE: Journal Article
PUBLICATION YEAR: 2012
TITLE AUTHOR(S): E.Vivier, M.Wentzel
KEYWORDS: CHINA, INFRASTRUCTURE DELIVERY, SERVICE DELIVERY
DEPARTMENT: Democracy, Governance and Service Delivery (DGSD)
Web link: http://www.hsrc.ac.za/en/review/hsrc-review-november-2012/Infrastructure-and-service-delivery-lessons-from-SA-and-China
Intranet: HSRC Library: shelf number 7746
HANDLE: 20.500.11910/2956

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Abstract

The HSRC conducted a collaborative study with the Chinese Academy of Social Science (CASS) to explore aspects of best practice in service delivery in terms of water, sanitation and electricity. The study found that important obstacles to service delivery fall within the governance, policies, programmes and stakeholder relationships of local government practices, i.e the intangible aspects of service delivery. Elme Vivier and Marie Wentzel report.