Exploring South Africans' preferences for government communications

SOURCE: HSRC Review
OUTPUT TYPE: Journal Article
PUBLICATION YEAR: 2014
TITLE AUTHOR(S): E.Vivier, D.Sanchez Betancourt, D.Seabe, M.Wentzel
KEYWORDS: COMMUNICATION, DEMOCRACY, GOVERNMENT PERFORMANCE, POST APARTHEID SOUTH AFRICA
DEPARTMENT: Democracy, Governance and Service Delivery (DGSD)
Intranet: HSRC Library: shelf number 8416

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Abstract

Effective communication between government and citizens is a key component of democracy. Given the differentiated access to communication channels, the diversity of the South African population, and the increasing importance of information and communication technologies, how can the government better reach out to citizens? Elme Vivier, Diana Sanchez Betancourt, Dineo Seabe and Marie Wentzel provide insights into the opportunities to improve communication between local government and citizens.