Service delivery challenges in Nyanga: City of Cape Town officials and residents in dialogue

SOURCE: HSRC Review
OUTPUT TYPE: Journal Article
PUBLICATION YEAR: 2017
TITLE AUTHOR(S): Y.D.Davids
KEYWORDS: CAPE TOWN, SERVICE DELIVERY
DEPARTMENT: Developmental, Capable and Ethical State (DCES)
Web link: http://www.hsrc.ac.za/en/review/hsrc-review-july-to-sept-2017/service-delivery-challenges-cape-town
Print: HSRC Library: shelf number 10152
HANDLE: 20.500.11910/11454
URI: http://hdl.handle.net/20.500.11910/11454

If you would like to obtain a copy of this Research Output, please contact Hanlie Baudin at researchoutputs@hsrc.ac.za.

Abstract

Interactions around service delivery challenges in South Africa are often characterised by conflict and high levels of mistrust between communities and city officials. By bringing together city officials and residents from marginalised areas of Cape Town to participate in a research project, HSRC researchers found that poor communication and a lack of understanding of how city processes and services work are important contributing factors to this conflict.